Booking a premium chauffeur should feel like the beginning of a smooth journey, not a source of anxiety. This page sets out exactly what happens if plans change — whether you need to cancel, adjust your pickup time, or your flight arrives late. No small print, no surprises.
Standard Cancellation Terms
The following conditions apply to all standard bookings: airport transfers, city rides, hourly chauffeur hire, and private tours.
| Notice given before scheduled pickup | Cancellation charge |
|---|---|
| More than 24 hours | No charge — full refund |
| Between 3 and 24 hours | 50 % of the total fare |
| Less than 3 hours, or no-show | 100 % of the total fare |
These thresholds are calculated against your confirmed pickup time, not the time of booking. All times are in Central European Time (CET / CEST), reflecting our Zurich base of operations.
No-Show Policy
A no-show is recorded when our chauffeur is on location at the agreed address at the confirmed time and the passenger cannot be reached or does not appear within the allowed waiting period. In that circumstance, the full fare is charged and no refund is issued.
If you are running late, please contact us as early as possible — we will always do our best to accommodate you.
Airport Transfers: Flight Delays and Early Arrivals
This is where BLACKTRANSFER's service genuinely differs from a standard taxi booking.
Free Flight Tracking
Every airport transfer booking is linked to your flight number. Our dispatch team monitors your flight in real time through the moment of landing. If your aircraft is delayed, we automatically adjust the chauffeur's arrival time. You are never charged for a delay that is outside your control.
Complimentary Waiting Time
Once your flight has landed, we include 60 minutes of complimentary waiting time at the airport. This covers passport control, baggage reclaim, and customs clearance at Zurich (ZRH), Geneva (GVA), or Basel EuroAirport (BSL) — the three airports we serve regularly.
Our chauffeur will be in the arrivals hall holding a name sign with your name (or your company name, if preferred). Waiting time beyond the complimentary 60 minutes is billed at the applicable hourly rate for your vehicle class.
Departure Transfers
For outbound rides to the airport, the standard cancellation table above applies. If you need to bring a pickup forward or push it back, contact us as soon as you know — changes made more than 24 hours before the original pickup time are free of charge.
Changes and Amendments
Rescheduling
You may reschedule any standard booking free of charge, provided you notify us more than 24 hours before the original pickup time. Within 24 hours, the same percentage thresholds as the cancellation table apply to any downgrade or reduction in service. Upgrades (for example, moving from an E-Class to an S-Class) can usually be arranged at any time, subject to availability.
Route or Destination Changes
Minor route adjustments — an additional stop, a changed drop-off address within the same city — are accommodated without penalty when communicated in advance. Significant destination changes (for instance, switching from Zurich city to Lucerne) may result in a fare adjustment based on the applicable fixed-rate pricing.
Events, Weddings, and WEF / Davos Bookings
Bookings made for major events — including the World Economic Forum in Davos, corporate roadshows, weddings, and large private occasions — carry individual cancellation terms that are confirmed in writing at the time of booking.
As a general guide:
- Event bookings typically require a non-refundable deposit to secure vehicles during high-demand periods.
- The cancellation window for penalty-free changes is usually extended to 48–72 hours before the event, or as stated in your booking confirmation.
- Multi-vehicle and multi-day arrangements may be subject to bespoke terms agreed prior to confirmation.
Always refer to the specific terms included in your booking confirmation for event rides. If anything is unclear, contact us before confirming — we are happy to walk you through the details.
Refunds
Refunds for eligible cancellations are processed to the original payment method:
- Credit and debit cards (Visa, Mastercard): typically 3–7 business days, depending on your card issuer.
- PayPal: usually within 1–3 business days.
- Apple Pay / Google Pay: processed to the underlying card; timing follows your card issuer's schedule.
- Corporate invoice accounts: a credit note is issued against your account or the relevant invoice is voided.
Partial refunds (50 % cancellations) are calculated on the total fare including VAT, tolls, and any pre-agreed supplements. The refunded amount will reflect exactly what you paid minus the applicable cancellation fee.
How to Cancel or Amend a Booking
You can reach us through any of the following channels, 24 hours a day, 7 days a week:
- Phone / WhatsApp: +41 79 177 24 24
- Phone: +41 76 389 64 52 or +41 78 739 12 21
- Email: info@blacktransfers.ch
- Online: via the booking form at blacktransfers.ch
When contacting us, please have your booking reference number and the registered passenger name to hand. This allows us to locate and update your reservation without delay.
Cancellations sent by email are logged at the time the message is received on our system, not at the time it is sent. If you are cancelling close to a time threshold, we recommend calling or messaging via WhatsApp to ensure the request is confirmed in real time.
A Note on Force Majeure
In the rare event that BLACKTRANSFER must cancel a booking due to circumstances entirely beyond our control — severe weather closing road passes, a national emergency, or similar — you will receive a full refund or, where possible, an alternative vehicle and driver at no additional cost. We will contact you as early as practicable and work to find the best solution.