Everything you need to know before you ride — from booking your first transfer to understanding our cancellation policy. If your question is not answered below, call or WhatsApp us on +41 79 177 24 24 at any time of day or night.
Booking
How do I book a transfer with BLACKTRANSFER?
You can book via our website at blacktransfers.ch, by e-mail at info@blacktransfers.ch, or by phone and WhatsApp on +41 79 177 24 24. We are available 24 hours a day, seven days a week. For corporate accounts and roadshows requiring multiple vehicles, we recommend contacting us by phone so we can tailor the arrangement to your itinerary.
How far in advance should I book?
For standard airport transfers and city rides, booking at least a few hours ahead is sufficient in most cases. For high-demand periods — WEF Davos in January, the Christmas–New Year ski season, major trade fairs such as Baselworld or Zurich's Street Parade weekend — we strongly advise booking several days or even weeks in advance, as availability is limited across the entire Swiss chauffeur market.
Can I book a return trip at the same time?
Yes, and we encourage it. Booking both legs together guarantees vehicle availability and locks in the fixed price for each direction. Simply provide both pickup details when making your reservation.
Is there a minimum booking duration for hourly hire?
Yes. Our hourly chauffeur service requires a minimum of three hours. Rates start at CHF 95 per hour for the E-Class, CHF 120 per hour for the V-Class, CHF 130 per hour for the S-Class, and CHF 220 per hour for the Mercedes-Maybach S-Class.
Will I receive a confirmation?
Yes. A booking confirmation is sent to your e-mail address once the reservation is accepted. Please check your spam folder if it does not arrive within a few minutes, then contact us directly to verify.
Can I make a booking on behalf of someone else?
Absolutely. Many of our clients are executive assistants, travel managers or hotel concierges booking on behalf of a guest. Simply provide the passenger's name, contact number, and any specific requirements at the time of booking.
Can I request a specific vehicle model?
Yes. Subject to availability, you may request any vehicle in our fleet: Mercedes-Benz E-Class, S-Class, V-Class, GLS, Mercedes-Maybach S-Class, Cadillac Escalade, or Bentley Flying Spur. Mention your preference during booking and we will confirm availability.
Airport Transfers
Which airports do you serve?
We serve all three major Swiss international airports:
- Zurich Airport (ZRH) — our primary base, approximately 15–25 minutes from Zurich city centre depending on traffic.
- Geneva Airport (GVA) — served from Zurich or with a locally positioned vehicle.
- EuroAirport Basel-Mulhouse-Freiburg (BSL) — an increasingly popular gateway for clients arriving from Paris or London who then travel onward into Switzerland.
We also cover private aviation terminals and FBOs on request.
Do you offer a meet-and-greet service?
Yes. For all airport arrivals, our chauffeur meets you inside the arrivals hall holding a personalised name sign. This is included as standard — there is no additional charge for meet-and-greet.
Do you track my flight?
Yes. We monitor your flight in real time using live flight-data tools. If your flight is delayed or arrives early, your chauffeur adjusts accordingly. You do not need to call us to report a delay.
How long will the chauffeur wait if my flight is late?
We include 60 minutes of complimentary waiting time at airports, calculated from the actual landing time of your flight. This gives you ample time to clear passport control, collect luggage, and reach the arrivals hall without any pressure. Waiting beyond 60 minutes is charged at a pro-rata rate.
Where exactly does the chauffeur meet me at Zurich Airport?
At Zurich Airport (ZRH), your chauffeur waits in the public arrivals area of the relevant terminal (Terminal A/B/E as appropriate for your flight origin). Once you have cleared customs and collected your bags, look for the name sign. If you cannot locate your chauffeur, call or WhatsApp us immediately on +41 79 177 24 24.
What are some typical transfer times and prices from Zurich Airport?
These are fixed, all-inclusive prices (VAT, tolls, and 60 minutes of airport waiting time included):
| Destination | E-Class | V-Class | S-Class | Maybach |
|---|---|---|---|---|
| Zurich City | CHF 120 | CHF 150 | CHF 160 | CHF 290 |
| Zug | CHF 190 | — | — | — |
| Lucerne | CHF 290 | — | — | — |
| Basel | CHF 390 | — | — | — |
| Bern | CHF 420 | — | — | — |
| Davos | CHF 690 | — | — | — |
| St. Moritz | CHF 890 | — | — | — |
| Zermatt | CHF 990 | — | — | — |
| Geneva | CHF 1,150 | — | — | — |
Prices for other vehicle classes and destinations are available on request. All prices are indicative and subject to change.
Can you transfer me to ski resorts in winter?
Yes. Ski resort transfers are one of our specialities. We operate to destinations including St. Moritz, Verbier, Zermatt, Davos, Klosters, Wengen, and Saas-Fee, among others. Note that Zermatt is a car-free village; we transfer guests to Täsch, the last point accessible by private vehicle, from where the resort's own shuttle train continues into the village. We advise booking ski-season transfers well ahead of your travel dates.
Vehicles & On-Board Experience
What vehicles are in your fleet?
Our current fleet comprises:
- Mercedes-Benz E-Class — elegant business saloon, ideal for solo travellers or couples
- Mercedes-Benz S-Class — flagship saloon with exceptional comfort for executives
- Mercedes-Maybach S-Class — ultra-luxury with extended rear-seat space and first-class amenities
- Mercedes-Benz V-Class — premium MPV seating up to 7 passengers with luggage
- Mercedes-Benz GLS — large SUV, excellent for families or alpine routes
- Cadillac Escalade — American full-size SUV with commanding presence
- Bentley Flying Spur — bespoke British luxury for the most discerning occasions
All vehicles carry Swiss (ZH) licence plates, are kept to the latest model specifications, and are maintained to manufacturer standards.
What amenities are available on board?
Every vehicle is equipped with complimentary Wi-Fi, chilled mineral water, and phone chargers compatible with both USB-A and USB-C connections. Additional requests — such as newspapers, specific beverages, or child seats — can be arranged if mentioned at the time of booking.
Are child seats available?
Yes. Please request a child seat (or booster seat) when booking and specify the child's approximate age and weight so we can fit the appropriate restraint. Swiss law requires the use of suitable child restraints, and we are happy to help you comply.
Are your vehicles wheelchair-accessible?
Please contact us directly to discuss your specific requirements. Some configurations of the V-Class can accommodate folding wheelchairs. We will always do our best to find an appropriate solution.
How many passengers and how much luggage can the V-Class carry?
The Mercedes-Benz V-Class seats up to seven passengers and can accommodate a corresponding amount of luggage. For large groups travelling with ski equipment or substantial luggage, we recommend discussing your needs in advance so we can advise on whether a second vehicle would be beneficial.
Payment
What payment methods do you accept?
We accept:
- Credit and debit cards: Visa, Mastercard
- Digital wallets: Apple Pay, Google Pay
- Online: PayPal
- Corporate invoice: available for pre-approved business accounts
Cash payment is not our standard method; please confirm with us at the time of booking if you have a specific requirement.
Are your prices fixed or do they vary with traffic?
Our airport transfer prices are fixed and all-inclusive. They cover VAT, road tolls, parking, and the standard airport waiting allowance. You will never see a surcharge for traffic or an unexpected toll. Hourly hire is charged by the hour and pro-rated thereafter.
Are there any hidden fees?
No. The price quoted at the time of booking is the price you pay, provided the journey details do not change substantially. Extended waiting time beyond the included allowance and significant route changes are the only circumstances in which the final charge may differ from the original quote.
Do you offer corporate accounts?
Yes. Companies requiring regular transfers — for executives, clients, or event logistics — may apply for a corporate account with monthly invoicing. Contact us at info@blacktransfers.ch to discuss terms and volume arrangements.
Cancellation & Changes
What is your cancellation policy?
| Notice given before pickup | Charge |
|---|---|
| More than 24 hours | No charge |
| Between 3 and 24 hours | 50% of the total fare |
| Less than 3 hours, or no-show | 100% of the total fare |
For events, WEF Davos assignments, and other bespoke arrangements, individual cancellation terms apply and will be communicated at the time of booking.
Can I change the pickup time or address after booking?
Yes, subject to availability and provided sufficient notice is given. Contact us as soon as possible by phone or WhatsApp on +41 79 177 24 24. Changes made with very short notice cannot always be guaranteed.
What happens if my flight is cancelled?
If your flight is cancelled before you board, please notify us as soon as possible. Provided you give us more than 24 hours' notice (calculated from the original pickup time), no cancellation fee applies. For cancellations within 24 hours due to circumstances outside your control, we handle each case with discretion — please speak to us directly.
Business Travel & Events
Do you provide vehicles for roadshows and multi-day business travel?
Yes. Roadshow logistics across Switzerland and neighbouring countries — Germany, Austria, France, and Italy — are a core part of our offering. We can coordinate multiple vehicles, provide dedicated chauffeurs for consecutive days, and adapt schedules as meetings shift. Early contact is advisable so we can plan resources accordingly.
Can you handle VIP and discreet transport for high-profile clients?
Yes. Discretion is fundamental to our service. Chauffeurs are professionally trained, sign confidentiality agreements, and understand the expectations of executives, public figures, and their teams. We do not discuss the identity of clients with third parties.
Do you cover the World Economic Forum in Davos?
Yes. BLACKTRANSFER operates transfers to and from Davos during the WEF annual meeting in January. This is one of the most demanding periods in Swiss premium transport: roads into the Prättigau valley are congested, security checks are extensive, and demand for vetted vehicles is intense. We recommend booking WEF transfers as early as possible — ideally months in advance — and note that specific cancellation terms apply for this period.
Can you organise transport for a wedding?
Yes. We work with couples, wedding planners, and venues across Switzerland for ceremony and reception transfers. The Bentley Flying Spur and Mercedes-Maybach S-Class are popular choices for the wedding party, while the V-Class accommodates larger family groups. We are happy to coordinate timing across multiple pickup locations.
Do you offer private tours of Switzerland?
Yes. A chauffeur-guided private tour is an excellent way to explore the country at your own pace — whether that is the Bürgenstock ridge above Lake Lucerne, the Rhine Falls at Schaffhausen, a drive through the Bernese Oberland, or a custom itinerary of your design. Hourly rates apply with a three-hour minimum; full-day arrangements are also available.
For any question not covered here, reach us at any time: Phone / WhatsApp: +41 79 177 24 24 E-mail: info@blacktransfers.ch Address: Blumenfeldstrasse 1, 8046 Zürich, Switzerland