Whether you need a transfer booked for tomorrow morning or want to arrange a standing corporate account, the BLACKTRANSFER team is reachable around the clock. There are no call centres or automated queues — when you contact us, you speak with someone who can confirm your booking, answer questions about the route, and advise on the right vehicle for your needs.
Ways to Reach Us
Phone & WhatsApp
Three direct lines are available at all hours:
| Line | Number |
|---|---|
| Main (also WhatsApp) | +41 79 177 24 24 |
| Alternative | +41 76 389 64 52 |
| Alternative | +41 78 739 12 21 |
WhatsApp is particularly convenient for sending flight details, sharing a pin location, or confirming a booking in writing. Messages are monitored 24/7, including weekends and Swiss public holidays.
Send enquiries, booking requests, or corporate account applications to info@blacktransfers.ch. For straightforward transfers, you can typically expect a confirmation within one to two hours during the day; after-hours emails are addressed first thing in the morning, or sooner if the departure is imminent.
Website
You can also submit a booking request directly through the form at blacktransfers.ch. It takes under two minutes to complete and is the quickest way to receive a fixed-price quote in writing.
Our Location
BLACKTRANSFER is based in the Altstetten district of Zurich, in the western part of the city:
Blumenfeldstrasse 1, 8046 Zürich, Switzerland
Altstetten sits just a few kilometres from Zurich's city centre and is well connected by public transport (Zürich Altstetten station is served by S-Bahn lines and regional trains). Geographically, it places us close to the motorway network, which means our chauffeurs can reach Zurich Airport in approximately 20–25 minutes under normal traffic conditions, and access the A1 and A3 corridors efficiently for intercity runs to Bern, Basel, Lucerne, and beyond.
Walk-in visits are not required — all bookings and enquiries are handled by phone, WhatsApp, or email — but the address is useful for corporate clients who wish to send correspondence or set up a formal account.
How to Book
What to Include in Your Request
To prepare an accurate quote and assign the right vehicle, please share the following details:
- Pick-up address – door number, hotel name, or terminal at the airport
- Destination – full address or name of the property
- Date and time – local Swiss time, and whether it is a flight departure or arrival
- Flight number (for airport transfers) – this allows us to track delays automatically and adjust pick-up time at no extra charge
- Number of passengers
- Luggage – number of suitcases and any oversized items (skis, prams, golf bags)
- Vehicle preference – E-Class, S-Class, V-Class, Maybach, or another model from the fleet
- Any special requirements – child seats, discretion protocols, multiple stops, hourly hire
The more detail you provide upfront, the faster we can confirm and the smoother the journey will be.
Booking Lead Times
- Airport transfers and city rides: bookings are accepted with as little as a few hours' notice, subject to availability. For guaranteed choice of vehicle, 24 hours' notice is advisable.
- Events, weddings, roadshows, and WEF Davos: we recommend contacting us as early as possible, particularly during the World Economic Forum in January when demand across the region is at its peak.
- Corporate accounts: account applications can be completed by email and are usually activated within one business day.
Cancellation at a Glance
| Notice given | Charge |
|---|---|
| More than 24 hours before pick-up | No charge |
| Within 24 hours | 50 % of the fare |
| Within 3 hours or no-show | 100 % of the fare |
Special terms apply to events and WEF bookings; details are provided at the time of reservation.
BLACKTRANSFER operates 24 hours a day, 365 days a year. All prices are fixed, all-inclusive, and confirmed in writing before your journey begins.